At Apextar Lifesciences, we are dedicated to providing exceptional support to ensure a seamless experience for all our customers. This Support Policy outlines our commitment to assisting you promptly and efficiently.
CUSTOMER SUPPORT CHANNELS:
We offer support through various channels to cater to your needs:
Phone Support: Reach out to us at our helpline for immediate assistance.
Email Support: Send us an email at email@example.com for any queries, and we'll respond within 24-48 hours.
Live Chat: Chat with our support agents in real-time through the live chat option on our website.
Our customer support team operates during the following hours:
Monday to Friday: 9:00 AM to 6:00 PM IST
Saturday: 9:00 AM to 1:00 PM IST
We strive to respond to your queries within 24-48 hours on business days. During peak seasons or high demand periods, our response time may be slightly longer, but we assure you that we are working diligently to address your concerns.
Our primary objective is to resolve your issues in a timely and satisfactory manner. We follow a systematic approach to ensure that each issue is addressed appropriately and resolved to your satisfaction.
FEEDBACK AND IMPROVEMENT:
We value your feedback as it helps us enhance our services. If you have any suggestions or comments regarding our support, we encourage you to share them with us at firstname.lastname@example.org.
If you feel your concern has not been adequately addressed or you require further assistance, you can escalate the issue to our Escalations Team at email@example.com.
SUPPORT FOR PRODUCTS:
For specific product-related support, please refer to the respective product's support documentation, user manuals, or contact our support team for guidance.
For any support-related queries, feel free to contact us. We are here to assist you and ensure your experience with Apextar Lifesciences is exceptional.
C-39, 3rd Floor, Sector 4, NOIDA - 201301 (Uttar Pradesh).